Terms & Conditions
Last Updated: 10th Sep 2026
Welcome to MODOVA.
These Terms & Conditions (“Terms”) govern your access to and use of the MODOVA website, including browsing our website, creating an account, placing orders, purchasing products, and using any services provided through our website.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using our website..
1. About MODOVA
MODOVA is a direct-to-consumer fashion brand offering handbags and fashion accessories through its online store.
In these Terms, “MODOVA,” “we,” “us,” and “our” refer to MODOVA, while “you,” “your,” “customer,” and “user” refer to any person who accesses or uses our website or purchases our products.
2. Eligibility
-
By using our website or placing an order, you confirm that:
-
You are legally capable of entering into a binding agreement under applicable law.
-
The information you provide to us is accurate and complete.
-
You will use our website only for lawful purposes.
-
You will not use the website for fraudulent, unauthorized, or unlawful activities.
If you are placing an order on behalf of another person, you confirm that you are authorized to provide their information and place the order on their behalf.
3. Our Products
We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions, materials, and other product information displayed on our website are accurate and up to date.
However, slight variations may occur due to:
Individual screen and display settings.
Photography lighting and editing.
The natural characteristics of materials.
Manufacturing or finishing variations.
Such minor variations do not necessarily constitute a product defect.
Exact product specifications, dimensions, materials, and features are provided on the respective product page wherever applicable.
4. Product Availability
All products are subject to availability.
While we make reasonable efforts to maintain accurate inventory information, there may be occasions when a product becomes unavailable after an order has been placed.
If this occurs, we will notify you and provide an appropriate resolution, including cancellation and refund where applicable.
MODOVA may also limit the quantity of products that can be purchased by a customer where reasonably necessary.
5. Pricing & Taxes
All prices displayed on the MODOVA website are in Indian Rupees (₹) unless otherwise stated.
Prices may be updated from time to time without prior notice.
Any applicable taxes, duties, or charges will be displayed or communicated as required under applicable law.
If an obvious pricing or product information error occurs, MODOVA reserves the right to correct the error and, where appropriate, cancel the affected order and provide a refund for any amount already paid.
6. Orders & Order Acceptance
When you place an order on our website, you are submitting a request to purchase the selected products.
After successfully placing an order, you may receive an order confirmation through your registered email address, mobile number, or other available communication channel.
An order confirmation does not necessarily constitute final acceptance of the order if circumstances arise that require cancellation or modification.
MODOVA may cancel or decline an order where reasonably necessary, including in circumstances involving:
-
Product unavailability.
-
Incorrect product or pricing information.
-
Payment issues.
-
Incomplete or inaccurate customer information.
-
Suspected fraudulent or unauthorized activity.
-
Technical or system errors.
If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.
7. Customer Information
You are responsible for providing accurate information during checkout, including your:
-
Full name
-
Delivery address
-
Mobile number
-
Email address
-
Payment information, where applicable
Please review your information carefully before completing your purchase.MODOVA cannot be held responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.
8. Shipping & Delivery
MODOVA currently provides free shipping across India.
Orders are generally processed within 1–3 business days and are generally delivered within 3–7 business days after dispatch.
Delivery timelines are estimates and may vary depending on:
-
Delivery location
-
Courier serviceability
-
Weather conditions
-
Public holidays
-
Operational disruptions
-
Circumstances beyond our reasonable control
For complete information, please refer to our Shipping & Delivery Policy.
9. Returns & Exchanges
We want you to have complete confidence when shopping with MODOVA.
Eligible products may be returned or exchanged in accordance with our Returns & Refunds Policy.
Unless otherwise specified, eligible return requests should generally be submitted within 7 days of delivery.
Products must meet the applicable return conditions, including being unused, unworn, and in their original condition with relevant tags and packaging intact.
Please review our Returns & Refunds Policy for complete details.
10. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact MODOVA within 48 hours of delivery.
To help us investigate and resolve the matter efficiently, we may request:
-
Order ID
-
Photographs of the product
-
Photographs of the outer packaging
-
Details of the issue
-
Unboxing video, where available
Once the information has been reviewed, we will provide an appropriate resolution in accordance with our applicable policies and consumer rights.
11. Payments
MODOVA works with third-party payment service providers to process online transactions.
Available payment methods will be displayed during checkout.
You agree to provide valid and accurate payment information when placing an order.
Payment information may be processed directly by our authorized payment service providers. MODOVA does not request or require you to share sensitive payment credentials outside the authorized checkout process.
12. Promotions & Offers
MODOVA may occasionally provide promotional offers, discount codes, campaigns, or other special offers.
Each promotion may be subject to specific terms, eligibility requirements, validity periods, or exclusions.
Unless expressly stated otherwise:
-
Promotional offers cannot be combined.
-
Discount codes cannot be exchanged for cash.
-
Offers are valid only during the specified promotional period.
-
MODOVA may modify or withdraw promotional offers where permitted by applicable law.
The terms displayed with a specific promotion will take precedence over these general provisions for that promotion.
13. Intellectual Property
The MODOVA website and its contents—including but not limited to our:
Brand name • Logo • Product photographs • Videos • Graphics • Product descriptions • Copy • Designs • Website layout • Visual identity
are owned by or licensed to MODOVA and are protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission from MODOVA.
14. User Reviews & Submissions
If you submit a review, testimonial, photograph, comment, or other content to MODOVA, you confirm that:
-
The content is genuine and accurate to the best of your knowledge.
-
You have the necessary rights to submit the content.
-
The content does not infringe another person's rights.
-
The content is not unlawful, fraudulent, defamatory, abusive, or misleading.
By submitting content, you grant MODOVA permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.You should not submit confidential or sensitive personal information through public review sections.
15. Website Use & Security
You agree not to:
-
Attempt unauthorized access to our website or systems.
-
Introduce malicious code, viruses, or harmful software.
-
Interfere with website functionality or security.
-
Use automated systems to scrape or collect website content without authorization.
-
Use our website for fraudulent or unlawful purposes.
-
Impersonate another person or entity.
We reserve the right to take appropriate action where misuse or unauthorized activity is identified.
16. Third-Party Services.
Our website may use third-party services, including payment processors, logistics providers, analytics services, communication services, and other technology providers.
Certain services may be governed by the respective third party's terms and policies.
MODOVA is not responsible for the independent policies or practices of third-party service providers, except to the extent required under applicable law.
17. Website Availability
We aim to provide a reliable and seamless online experience. However, the website may occasionally become unavailable due to maintenance, technical issues, security incidents, service-provider disruptions, or circumstances beyond our reasonable control.
We may temporarily modify, suspend, or discontinue portions of the website where reasonably necessary.
18. Privacy
Your privacy is important to us.
Our collection and use of personal information are governed by our Privacy Policy.
By using the MODOVA website, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be handled in connection with our website and services.
19. Limitation of Liability
To the extent permitted by applicable law, MODOVA will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, communication failures, or force majeure events.
Nothing in these Terms is intended to exclude, restrict, or limit any consumer right or legal protection that cannot lawfully be excluded or limited.
20. Changes to These Terms
MODOVA may update these Terms from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.
When changes are made, the revised Terms will be published on this page along with an updated “Last Updated” date.
We encourage you to review this page periodically.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms or your use of the MODOVA website shall be handled in accordance with applicable Indian law and the jurisdiction of the competent courts.
22. Contact MODOVA.
If you have questions regarding these Terms, your order, or any of our policies, please contact us through our Contact Us page.
MODOVA
Email: support@modova.in
Customer Support: +91 93540 26890
MODOVA's Customer Promise
Designed for your style. Delivered with care.
At MODOVA, we believe that shopping should feel simple, transparent, and reliable. We are committed to providing thoughtfully designed products and a customer experience that reflects the standards of our brand.