PRIVACY POLICY​

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Effective Date: 23 September 2026

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At MODOVA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through the MODOVA website.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

When you visit or use our website, we may collect certain information, including:​​

Personal Information

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When you place an order, contact us, subscribe to our updates, or interact with our website, we may collect:

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• Full name

• Mobile/phone number

• Email address

• Billing and shipping address

• Order and purchase details

• Information you provide when contacting customer support
   

Technical Information

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When you browse our website, certain technical information may be collected automatically, such as:

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• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website usage information

• Date and time of visits

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This information helps us improve website performance, security, and user experience.

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2. How We Use Your Information

 

MODOVA may use the information collected to:

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• Process and deliver your orders

• Provide customer support

• Confirm and communicate order details

• Process payments through applicable payment service providers

• Improve our products, website, and services

• Send updates regarding your orders

• Respond to questions, requests, or complaints

• Send promotional communications where permitted and where you have chosen to receive them

• Prevent fraud, misuse, and unauthorized activities

• Comply with applicable legal and regulatory requirements

3. Payment Information

 

Payments made through our website may be processed by third-party payment service providers.

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MODOVA does not intend to store your complete debit card, credit card, UPI, or other payment credentials on its own servers. Payment information may be handled directly by the applicable payment provider according to its privacy and security practices.

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4. Cookies

 

Our website may use cookies and similar technologies to improve your browsing experience.

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Cookies may help us:

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• Remember website preferences

• Understand how visitors use our website

• Improve website functionality

• Provide a smoother shopping experience

• Measure website performance

 

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

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5. Sharing of Information

 

MODOVA does not sell or rent your personal information.

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We may share necessary information with trusted third parties when required to operate our business, including:

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• Payment processing providers

• Shipping and delivery partners

• Website hosting and technology providers

• Analytics or marketing service providers, where applicable

• Customer support or service providers

• Government authorities or legal bodies when required by applicable law

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These parties may receive only the information reasonably necessary to perform their services.

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6. Order and Delivery Information

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To successfully process and deliver your order, we may share relevant information such as your name, phone number, and delivery address with logistics and delivery partners.

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This information is used for order fulfillment, shipping, delivery, and related customer-service purposes.

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7. Marketing Communications

 

If you choose to subscribe to MODOVA's emails, newsletters, offers, or promotional communications, we may use your email address to send information about:

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• New collections

• Product launches

• Offers and promotions

• Special events

• Other MODOVA updates

 

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

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8. Data Security

 

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or misuse.

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However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

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9. Data Retention

 

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

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10. Your Rights

 

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

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• Request access to certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Withdraw consent for certain communications

• Opt out of promotional communications

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To make a privacy-related request, please contact MODOVA using the contact details provided on our website.

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11. Third-Party Websites

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Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

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MODOVA is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

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12. Children's Privacy

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Our website is intended for general audiences and is not directed toward children.

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We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

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13. Changes to This Privacy Policy

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MODOVA may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

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Any updated Privacy Policy will be posted on this page with a revised effective date.

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14. Contact Us

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If you have questions, concerns, or requests regarding this Privacy Policy or the way MODOVA handles your information, please contact us through the contact information provided on our website.

MODOVA

Email: support@modova.in
Phone: +91 93540 26890
Business Address: 2nd Floor, Q, 15, Pocket 3, Sector 16A, Dwarka, New Delhi, Delhi, 110078