RETURN & REFUND
Your satisfaction matters to us.
At MODOVA, we want you to feel confident with every purchase. If your order isn't right for you, we're here to make the return and refund process as simple and transparent as possible.
OUR RETURN POLICY
Eligible products may be returned within 7 days of delivery.
To be eligible for a return, the product must:
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Be unused and unworn.
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Be in its original condition.
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Have all original tags and packaging intact.
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Include any accessories, dust bags, or other items provided with the product.
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Not have any signs of damage, stains, scratches, or misuse.
HOW TO REQUEST A RETURN
Returning a product is simple:
Contact Us
Reach out to our customer support team with your Order ID and reason for return.
Return Approval
Our team will review your request and confirm whether the order is eligible for return.
Product Pickup
Once approved, return pickup or return instructions will be provided.
Quality Check
After we receive the product, it will be inspected to ensure it meets our return conditions.
Refund
Once the return is approved after inspection, your refund will be processed.
OUR REFUND POLICY
Once your returned product has been received and successfully inspected, an approved refund will generally be processed within 5–7 business days.
The refund will normally be issued to the original payment method used to place the order.
Please note that the time taken for the amount to appear in your account may vary depending on your bank or payment provider.
DAMAGED OR INCORRECT PRODUCT
Received a product that is damaged, defective, or different from what you ordered?
Please contact MODOVA within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
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Your Order ID
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Clear photographs of the product
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Photographs of the packaging
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A brief description of the issue
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An unboxing video, if available
Our team will review the information and assist you with the appropriate resolution.
EXCHANGE POLICY
Eligible products may be exchanged within 7 days of delivery, subject to product availability and our Exchange Policy.
If the requested product is unavailable, our team will guide you through the available options.
NON-RETURNABLE PRODUCTS
Products may not be eligible for return if they:
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Have been used or worn.
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Are returned without original tags or packaging.
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Show signs of damage, stains, scratches, or misuse.
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Have been altered or modified after delivery.
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Are marked as non-returnable or final sale at the time of purchase.